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Ashton Woods Reviews


The customer service is terrible, prices are too high, and the buildings are bad. These are just some of the complaints I have heard from past customers. But there are a few positive things, such as the great location and affordable price. Read on to find out more. Is Ashland Woods right for you?

Customer service is terrible.

Customer service is atrocious at Ashton Woods. They have no idea how to handle warranty or refund requests for damage to your new home. They don’t even care that your new house is damaged and doesn’t meet your expectations! Instead, Ashton Woods wants you to pay on time each month!

Building quality is poor.

Ashton Woods Homes recently won Lifestory Research’s “Most Trusted Building in America” award for the second year. The survey surveyed 40,000 new home shoppers to see which builders were trustworthy. Respondents cited Ashton Woods as the most trusted builder in the Houston area.

The average construction time for a new home at Ashton Woods is between five and eight months. The length of the building process largely depends on how much customization is desired and how well pre-planning is done. Construction times can also be impacted by weather. The good news is that economists predict a strong housing market by 2021, with mortgage rates at historic lows.

Prices are too high

Ashton Woods is the latest home development in Houston, and prices have soared since launching six years ago. The company’s model is based on agile land development, highly personalized floor plans, white-glove customer service, and a compelling architectural design. This approach appeals to young adults and profitable move-up home buyers.

The prices at Ashton Woods are not unreasonably high. The quality of homes is high, and many buyers are happy with the results. Buyers who purchase Ashton Woods homes have high ratings, demonstrating the company’s commitment to customer service. They often have the opportunity to make various upgrades and customize their homes to suit their preferences.

Some residents in the community are concerned that the prices are too high, but it’s important to note that Ashton Woods is a relatively new community. The houses are built on corner lots about 40 feet wide. They also need at least 12 feet of space between the homes.

Builder’s customer service is terrible.

Ashton Woods is known for its poor customer service. Its new homes were sold in May 2021. We discovered that our home had a leak on August 13, and our main bathroom, kitchen, and two other rooms were flooded. The builder took several days to find the leak and put a band-aid on the problem. The damage has been done to the house for 45 days. The construction team does not care about replacing the items that were damaged.

Ashton Woods offers a 10-year structural warranty, a two-year mechanical warranty, and a one-year functional warranty. Each warranty covers specific things. Each homeowner will receive details regarding the warranty. Ashton Woods aims to resolve warranty requests within seven business days.

New Ashton Woods homes are typically sold with standard appliances. However, they do not include a refrigerator, washing machine, or dryer. In addition, Ashton Woods offers only a limited range of flooring options. For example, some homes have wood floors, while others have carpets.